Service Agreement

Our Christmas Decorating Service Agreement outlines the scope of work, fees, and important details such as access, safety, and the use of hired decorations. If you have any questions, please don’t hesitate to contact us.

This form will take approximately 5 minutes to complete. Please do not leave this page while filling it out, as your progress will not be saved.

Scope of Work:

Jake Decorates agrees to provide Christmas tree decorating and styling services as outlined in the approved quote sent to you. Services may include consultation, design, decoration supply or hire, installation, and pack-down.

Our full Terms and Conditions are available at www.jakedecorates.com.au/termsandconditions

Payment Schedule:

You agree to the Payment Schedule outlined in the quote and invoice emailed to you.

No work will commence until your Secure Deposit has been received, and full payment is due as per the schedule provided, unless otherwise agreed to.

Parking & Access:

Due to the nature of this work, we’re not always able to estimate exactly how long installation will take, and sometimes we need a bit more time to get things just right. On average, tree installations take between 3 to 5 hours. Please make sure we have access during that time so we can complete your tree.

Space & Safety Considerations:

Please double-check that the tree size you’ve chosen fits through doors, stairwells, elevators, and around corners.

Power & Lighting:

Photography Consent:

Clean-Up Notice:

We do a basic clean-up after installation — removing packaging and giving the area a quick tidy. Due to the nature of decorating, we still recommend a full clean after installation and again after pack-down (if applicable).

Concept Art & Design:

Our design visuals are just a guide — like a mood board to show you the overall feel. Natural materials might look a little different in person — colours can vary, and things like texture or size may shift slightly. Screens also display colours differently, so expect some variation. If you change the design without checking in with us, we can’t guarantee the final look will work as planned. Please talk to us as soon as possible so we can help bring your vision to life.

Use of Hired Goods:

Please use all hired items safely, for their intended purpose only, and in accordance with any applicable laws and guidelines. If a hired item is damaged, fails, or requires repair, you must notify Jake Decorates immediately.

Jake Decorates will make reasonable efforts to repair or replace the item. However, due to stock availability or seasonal limitations, any replacement may differ slightly in value or appearance.

You agree to have all hired items ready for collection as scheduled. Late returns or failure to return hired items may result in additional charges or replacement costs. Many of our hired products are pre-loved or vintage — minor wear and tear is expected and does not qualify for a refund or replacement.

Ownership of purchased products transfers to you only once full payment has been received. All hired items remain the property of Jake Decorates.

Book Your Installation Day

Check our availability and book the installation date and time that works best for you. If you’ve already spoken with our team directly and confirmed your date, you can skip this step.

Please note, due to the nature of this work, it can be difficult to predict exactly how long installation will take — sometimes we need a little extra time to get everything just right.

On average, tree installations take 3 to 5 hours, unless otherwise discussed and agreed upon. Please ensure we have access during this time so we can complete your tree as planned.

When using our booking system below, the next available date will appear first. Other available dates are indicated by a dot beneath the calendar number. You can use the arrows to scroll through additional available dates.

Tree Takedown

If a tree takedown service has been included in your quote, our team will reach out to you directly to schedule the date.

Terms and Conditions:

By signing this Service Agreement, you acknowledge that you have received, read, and agreed to Jake Decorates' Terms and Conditions, available at: www.jakedecorates.com.au/termsandconditions

This Service Agreement is governed by those Terms and Conditions, including but not limited to:

• Cancellation and Refund Policy

• Damage Loss, and Liability Clauses

• Photography and Promotion Consent

• Property Access and Safety Requirements

Jake Decorates reserves the right to refuse service or delay work until all payments are received and required documentation is completed.

Agreement and Signature:

Please click Submit and wait for the confirmation message.